Refund Policy

Refund & Exchange Policy

At Seiva, we take great care to ensure every product leaves our salon in perfect condition.

Refunds

We do not offer refunds for any products once purchased. Please choose carefully before completing your order.

Exchanges

We are happy to offer an exchange if your product is unused, unopened, and in its original packaging.

• Products must be returned within 7 days of purchase.
• The item must not have been opened, used, or tampered with.
• Proof of purchase is required (receipt or order confirmation).

If your product was damaged or faulty upon arrival, please contact us within 48 hours of receiving your order, and we’ll arrange an exchange or replacement where appropriate.

How to Request an Exchange

Please contact us at hello@seiva.je with your order details and a brief description of the issue.

Once your request is approved, we’ll provide instructions for returning your item or arranging collection from our salon.

In-Salon Purchases

For purchases made directly in the salon, the same exchange conditions apply. Refunds are not available for change of mind or unwanted items.